Background

Terms of Service

Last updated: 10/15/2025

1. Introduction

By accessing or using the Chaos website, mobile applications, and any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy, Cookie Policy, Community Guidelines, and any additional terms disclosed to you at the time of purchase or subscription (collectively, the "Agreement"). If you do not agree to these Terms, you must not access or use the Services. These Terms constitute a legally binding agreement between you and Chaos Global, Inc. ("Chaos," "we," "us," or "our").

2. Who we are

Chaos Global, Inc. is a technology company providing dating services with booking capabilities. We are headquartered at 3371 212th Ct SE, Sammamish, WA 98075. Our contact information is available in Section 16 of these Terms.

3. Scope of Services

These Terms govern your access to and use of all Services provided under the Chaos brand, including our dating platform, experience-based discovery system, datebooks and datebuilder interface, and any associated features or subscription-based offerings. These Terms apply to all users of the Services, including registered account holders and visitors who access any portion of the Services without registering. If a specific Service is governed by additional or separate terms, those terms will supplement these Terms and will be presented to you at the time you use such Service.

4. Eligibility and Account Registration

4.1 Eligibility

You must be at least 18 years of age to access or use our Services. By creating an account, you represent and warrant that you have the legal capacity to enter into a binding agreement, that you are at least 18 years old, and that you are not otherwise prohibited by law from using our Services. Chaos reserves the right to request proof of age at any time, and to terminate or restrict your account if we have reason to believe you are under 18 years of age.

You further represent and warrant that you are not a registered sex offender, have not been convicted of a felony or any offense involving violence, and are not subject to any restraining order or other legal restriction that would prevent you from lawfully using our Services. You agree to comply with all applicable laws, including those relating to data privacy, intellectual property, anti-harassment, and other relevant regulations in your jurisdiction.

4.2 Account Registration

To access certain features of our Services, you must register for an account. During registration and at all times thereafter, you agree to provide accurate, current, and complete information about yourself. You agree to update your information promptly if any changes occur. Chaos reserves the right to suspend or terminate your account if we have reasonable grounds to believe that the information you have provided is inaccurate, incomplete, or misleading.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. You acknowledge and agree that you will be solely responsible for all activities that occur under your account. Chaos shall not be liable for any loss or damage arising from your failure to comply with these obligations.

5. Permitted Use and Prohibited Conduct

5.1 Permitted Use

The Services are provided for your personal, non-commercial use only. Subject to your compliance with these Terms, Chaos grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for their intended purposes.

You may use the Services to:

  • Create a dating profile
  • Discover potential connections based on shared experience interests
  • Book reservations or tickets through our booking interface

Any use beyond these purposes, without prior written permission from Chaos, is strictly prohibited and will immediately terminate the license granted herein. Unauthorized use may also violate applicable laws, including intellectual property, communications, and privacy regulations.

5.2 Prohibited Conduct

You agree not to engage in any of the following activities while using the Services:

  • Using automated systems, bots, scrapers, or crawlers to access or extract data, except where explicitly permitted by Chaos.
  • Probing, scanning, or testing system vulnerabilities, or attempting to breach security or authentication measures.
  • Restricting, disrupting, or interfering with another user’s experience, or engaging in conduct that Chaos determines may harm the platform, its users, or expose them to liability.
  • Creating false identities, multiple accounts, or impersonating any person or entity.
  • Uploading or transmitting content that is unlawful, harmful, abusive, defamatory, obscene, harassing, hateful, invasive of privacy, or otherwise objectionable.
  • Sending unsolicited messages, spam, chain letters, or mass mailings.
  • Soliciting personal information from anyone under 18, or engaging in any interaction with minors through the Services.
  • Using the Services in a way that damages, disables, or overloads the platform, or interferes with real-time functionality.
  • Using information obtained through the Services to contact, advertise to, solicit, or sell to other users without their explicit consent.
  • Attempting to bypass Chaos’s experience-based discovery system or booking interface to avoid applicable fees or charges.

Chaos reserves the right, in its sole discretion, to investigate violations of these Terms and take appropriate action, including removing content, suspending or terminating accounts, and reporting offenders to law enforcement.

6. Experience-Based Discovery System

Chaos provides an Experience-Based discovery system designed to connect users based primarily on shared activity and experience interests. Unlike traditional matchmaking services that focus primarily on compatibility algorithms, our system prioritizes connecting individuals who express interest in similar activities, events, and experiences.

You acknowledge and understand that the system shows you profiles of other users who have indicated interest in experiences similar to those you have selected or engaged with. While our system may consider basic compatibility factors in addition to shared interests, we do not guarantee that the connections suggested will be compatible with you or result in successful relationships.

The Experience-Based discovery system relies on information you provide in your profile, your stated experience preferences, and your usage patterns within the Services. To improve your discovery experience, we recommend maintaining an updated profile with current interests and actively engaging with the experience options presented.

You further acknowledge that Chaos does not conduct criminal background checks on its users. You agree to take reasonable safety precautions when communicating with other users and when participating in activities or events organized through the Services. Chaos is not responsible for the conduct of any user on or off the Services.

7. AI-Powered Booking Interface

7.1 Booking Services

Chaos provides an AI-powered booking interface that serves as an intermediary layer connecting you to third-party reservation systems for restaurants, venues, events, and experiences. This interface is designed to simplify the booking process by allowing you to initiate reservations through our platform. You acknowledge and agree to the following with respect to the booking interface:

  • The booking interface facilitates connections to third-party venues and ticketing providers who process and manage the actual reservations and transactions. Chaos does not own, operate, or control these third-party services.
  • When you initiate a booking through our Services, we collect and transmit necessary information to the relevant third-party provider to complete your reservation. This may include your name, contact information, payment details, and specific booking preferences.
  • Communications regarding confirmations, updates, changes, or cancellations of bookings typically come directly from the third-party provider, not from Chaos. We may not have access to all communications between you and these providers.
  • Chaos does not store or process the reservation details ourselves, but merely facilitates the connection between you and the booking providers.

7.2 Limitations and Disclaimers for Booking Services

You understand and agree that Chaos:

  • Does not guarantee the availability of any venue, event, or experience booked through our Services.
  • Is not responsible for the accuracy of information provided by third-party venues or service providers, including prices, availability, conditions, or specific offerings.
  • Cannot guarantee that every booking attempt will be successful, as availability is controlled by the third-party providers.
  • Has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party venues or service providers.
  • Is not liable for any changes, cancellations, or issues with reservations that are the responsibility of the third-party provider.

You are advised to review the terms and conditions, privacy policies, and other relevant information of the third-party provider before confirming any reservation.

8. Communications and SMS Messaging

8.1 Service Communications

By creating an account or using our Services, you agree that Chaos may send you essential service notifications related to your activity, including new match alerts, message notifications, booking confirmations, and security alerts. These communications are considered part of the core functionality of the Services and cannot be disabled while your account remains active.

8.2 Marketing Communications and Consent

With your consent, Chaos may also send marketing or promotional communications via email, push notification, or SMS text message regarding new features, special promotions, or events that may interest you. You may opt out of receiving marketing messages at any time through the in-app Notifications page or by following the opt-out instructions included in each message.

8.3 SMS Messaging and Twilio Disclosure

SMS text messages are delivered through our trusted communications provider, Twilio Inc., using a verified toll-free number. Message frequency may vary. Reply STOP to unsubscribe, or HELP for assistance. Message and data rates may apply. Your phone number and opt-in data will never be sold or shared with third parties for marketing purposes. Chaos maintains records of consent in accordance with carrier and regulatory requirements.

8.4 User Controls

You can manage your communication preferences - including marketing email, push, and SMS alerts - directly in your in-app Notifications settings. Opting out of marketing messages will not affect the delivery of essential transactional or security notifications required to operate your account.

9. Payment Terms

9.1 Payment Processing

When you make purchases through our Services, including subscription fees and payments for reservations or tickets, the following terms apply: all payments are processed through third-party payment processors, and by providing your payment information you authorize Chaos and these processors to charge applicable fees to the payment method you provide. You represent and warrant that you have the legal right to use any credit card, debit card, or other payment method you provide to us. Fees for our subscription services will be clearly disclosed before purchase, and by purchasing a subscription you authorize recurring charges using your selected payment method until you cancel the subscription or your account is terminated. All fees are exclusive of taxes and you are responsible for paying all applicable taxes related to your use of the Services. We reserve the right to change our fees or billing methods at any time, and we will provide notice of material changes before they become effective; your continued use of the Services after such notification constitutes your acceptance of the new fees or billing methods.

9.2 Refunds and Cancellations

For subscription services provided directly by Chaos, our refund policy will be disclosed at the time of purchase and, generally, subscription fees are non-refundable except where required by applicable law. For reservations or ticket purchases facilitated through our booking interface, the refund and cancellation policies are determined by the respective third-party venues or service providers, not by Chaos. When you book a service via our platform, you are subject to the cancellation, refund, and rescheduling policies of the third-party provider as disclosed during the booking process. It is your responsibility to review and understand the applicable policies before completing a reservation or purchase, and any requests for refunds, cancellations, or changes must be directed to the relevant third-party provider in accordance with their policies. Chaos does not have the authority to override or modify the refund or cancellation policies of third-party providers and is not responsible for mediating disputes regarding bookings. If a third-party provider cancels your reservation or fails to honor a booking, any compensation or alternative arrangements are at that provider’s discretion; Chaos will make reasonable efforts to assist you in communicating with the provider but assumes no liability for their actions or decisions.

10. Content and Intellectual Property

10.1 User-Generated Content

Our Services allow you to upload, post, and share content, including profile information, photos, messages, reviews, and other materials (“User Content”). You retain all ownership rights in your User Content; however, by posting User Content on or through the Services, you grant Chaos a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with providing and promoting the Services. You represent and warrant that you own or control all rights in your User Content or have the right to grant the foregoing license; that your User Content does not violate these Terms, our Community Guidelines, or applicable law; that it does not violate or infringe upon any third party’s rights (including intellectual property, privacy, publicity, or contractual rights); and that it does not contain material that is defamatory, obscene, unlawful, threatening, abusive, harassing, or otherwise objectionable. Chaos reserves the right, but not the obligation, to monitor, review, screen, post, remove, reject, modify, or store User Content at any time and for any reason without notice; we do not endorse any User Content and expressly disclaim any liability in connection with it.

10.2 Intellectual Property Rights

The Services and their entire contents, features, and functionality (including, without limitation, all information, software, text, displays, images, video, audio, design, selection, arrangement, and look and feel) are owned by Chaos, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The Chaos name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chaos or its affiliates or licensors and may not be used without Chaos’s prior written permission; all other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. Subject to your compliance with these Terms, Chaos grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services (except as incidental to normal use or as expressly permitted in these Terms); modify copies of any materials from the Services or remove any copyright, trademark, or other proprietary notices; or access or use any part of the Services or any materials available through the Services for commercial purposes. Any use of the Services other than as specifically authorized herein, without Chaos’s prior written permission, is strictly prohibited and will terminate the license granted herein.

11. Disclaimers and Limitation of Liability

11.1 Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CHAOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CHAOS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CHAOS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

CHAOS DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR LEGALITY OF ANY USER, CONNECTION, VENUE, EVENT, OR SERVICE OFFERED OR PROVIDED THROUGH THE SERVICES. YOU ACKNOWLEDGE THAT CHAOS DOES NOT SCREEN USERS OR VERIFY INFORMATION PROVIDED BY USERS, AND THAT ANY RELIANCE ON MATERIAL OR INFORMATION POSTED BY OTHER USERS IS AT YOUR OWN RISK.

CHAOS MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY OR NATURE OF THE RELATIONSHIPS THAT MAY BE FORMED THROUGH THE SERVICES OR THE LIKELIHOOD OF FINDING A COMPATIBLE CONNECTION.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11.2 Limitation of Liability

IN NO EVENT SHALL CHAOS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use the Services;
  • Any conduct or content of any third party on the Services, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties;
  • Any content obtained from the Services;
  • Unauthorized access, use, or alteration of your transmissions or content;
  • Any other matter relating to the Services.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CHAOS, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE GREATER OF: (a) THE AMOUNT YOU HAVE PAID TO CHAOS FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY; OR (b) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless Chaos, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms or any other agreement with Chaos;
  • Your User Content or your use of the Services;
  • Your violation of any law or the rights of a third party, including but not limited to intellectual property rights, privacy rights, personality rights, confidentiality, or other contractual rights;
  • Any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Services using your account.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Services.

13. Termination

13.1 Termination by You

You may terminate your account at any time by following the instructions provided in the Services or by contacting us at admin@chaos.dating. Upon termination, your access to the Services will be discontinued. Your User Content may remain on the Services as set forth in Section 9.1 unless you specifically request its deletion and we are able to do so. Please note that some information may be retained in our records as required for legal or legitimate business purposes.

Termination of your account does not relieve you of any obligations that accrued prior to termination, including any outstanding payments for services rendered or subscriptions purchased.

13.2 Termination by Chaos

Chaos may terminate or suspend your account or access to all or part of the Services, without notice or liability, for any reason, including, but not limited to:

  • Violation of these Terms or our Community Guidelines;
  • Engaging in conduct that Chaos determines, in its sole discretion, is harmful to other users, the business of Chaos, or third parties;
  • Engaging in illegal activities using or in connection with the Services;
  • At the request of law enforcement or other governmental agencies;
  • Due to unexpected technical or security issues; or
  • Due to extended periods of inactivity.

Upon termination for any reason, you will no longer have access to your account or any content or information associated with your account. Chaos will not be liable to you or any third party for termination of your access to the Services.

All provisions of these Terms that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

For users residing in the European Economic Area, United Kingdom, or Switzerland, these Terms shall not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country where you have your habitual residence.

14.2 Dispute Resolution

Before filing a claim against Chaos, you agree to make good faith efforts to resolve the dispute informally by contacting us at admin@chaos.dating. If the dispute is not resolved within 60 days of submission, you may proceed as follows.

14.2.1 Binding Arbitration

Except for disputes that qualify for small claims court or as otherwise provided below, all disputes arising out of or related to these Terms or your use of the Services shall be resolved through final and binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator appointed in accordance with the AAA rules, and will take place in Delaware, or at another location mutually agreeable to the parties. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, Chaos will pay the additional cost.

14.2.2 Class Action Waiver

YOU AND CHAOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Chaos agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

14.2.3 Exceptions to Arbitration

Notwithstanding the foregoing, the following shall not be subject to arbitration and may be adjudicated only in the state and federal courts located in Delaware: any dispute related to or arising from allegations of theft, piracy, invasion of privacy, unauthorized use, or intellectual property infringement; and any claim for injunctive relief. If this agreement to arbitrate is found to be unenforceable, you and Chaos agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Delaware.

14.2.4 Small Claims Court

Either party may elect to resolve any dispute through a small claims court of competent jurisdiction rather than through arbitration if the claim qualifies for small claims court.

15. Modifications to These Terms

Chaos reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, Chaos will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Chaos’s sole discretion.

By continuing to access or use our Services after any modifications to the Terms become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use the Services and must discontinue use immediately.

It is your responsibility to review these Terms periodically for changes. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

16. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at admin@chaos.dating.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines, and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Chaos concerning your use of the Services. These Terms supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and Chaos with respect to the Services.

17.2 Waiver and Severability

No waiver by Chaos of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Chaos to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

17.3 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Chaos's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Chaos may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

17.4 Relationship of the Parties

Nothing in these Terms is intended to or shall operate to create a partnership, joint venture, agency, or employment relationship between you and Chaos. You and Chaos are independent contractors, and neither party shall have the authority to act on behalf of the other party.

17.5 Notices

All notices given by you to us must be sent to the address provided in Section 15. We may give notice to you by sending an email to the email address specified in your account, by posting a general notice on our Services, or by writing to you at the address you have provided to us. Notice shall be deemed received and properly served 24 hours after an email is sent or a notice is posted on our Services.

17.6 Force Majeure

Chaos shall not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Chaos, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities, terrorist threats or acts, riot or other civil unrest, national emergency, epidemic, pandemic, lockouts, strikes or other labor disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

17.7 Export Control

The Services may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any technical data acquired from Chaos, or any products utilizing such data, in violation of the United States export laws or regulations.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.