1. Introduction

Welcome to Chaos ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use our dating platform, AI-powered matchmaking, and booking services (collectively, the "Services"). We are committed to transparency and to ensuring your privacy is protected while delivering personalized dating experiences, matchmaking recommendations, and booking services. This document outlines our practices in detail so you can make informed decisions about your data. By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Who we are

Chaos Global, Inc. is a technology company providing dating services with booking capabilities. We are headquartered at 3371 212th Ct SE, Sammamish, WA 98075. Our contact information is available in Section 11 of these Terms.

3. Scope and Applicability

This Privacy Policy applies to all Services provided under the Chaos brand, including our dating platform, interest-based discovery system, booking services, and ticketing functions. It covers your interactions with our mobile applications, websites, customer service channels, and related digital properties. Our Services integrate multiple functions: connecting people based on shared experience interests, facilitating communication between users, and helping you plan and book dates at restaurants, events, and experiences. Each of these functions involves different types of data processing, all of which are covered by this policy. This Privacy Policy does not apply to third-party websites, applications, or services that may be accessed through links we provide. These third-party services are governed by their own privacy policies, which we encourage you to read when visiting their platforms.

4. Information We Collect

4.1 Information You Provide Directly

When you create and use a Chaos account, you provide several types of personal information directly to us. This includes your basic identification details such as name, email address, phone number, and date of birth. We require your date of birth to verify you are 18 or older and to provide age-appropriate matching. You also provide gender identity and sexual orientation information which helps our matchmaking algorithms find compatible partners. Your profile information forms the core of your dating presence on our platform. This includes photos you upload, your biography, interests, lifestyle choices, and relationship preferences. You may also provide information about your education, career, physical attributes, and other details that help others get to know you. Additionally, you may choose to complete personality questionnaires or compatibility assessments that further refine our matching capabilities.

Your profile information forms the core of your dating presence on our platform. This includes photos you upload, your biography, interests, lifestyle choices, and relationship preferences. You may also provide information about your education, career, physical attributes, and other details that help others get to know you. Additionally, you may choose to complete personality questionnaires or compatibility assessments that further refine our matching capabilities.

When you make reservations through Chaos, you may share details such as preferred cuisines, venue types, desired date and time, and any special requirements. This information allows us to coordinate experiences that align with your dating preferences.

In the future, certain experiences may involve direct payments through Chaos or our third-party partners. In those cases, you may be asked to provide payment information such as credit or debit card details, billing addresses, and transaction-related data. This information will be collected and processed through a trusted third-party payment provider to complete your booking and ensure a seamless experience.

As you use the platform, you create content such as messages to other users, reviews of dates and venues, and feedback about your experiences. This user-generated content is necessary for communication and helps improve the quality of matches and bookings for all users.

4.2 Information Collected Automatically

When you access our Services, we automatically collect certain information about your device and how you interact with our platform. This includes technical data such as your device type, operating system, browser information, IP address, and mobile device identifiers. We use this information to optimize our Services for your specific device and to ensure security.

We collect usage data showing how you navigate through our platform, including pages viewed, features used, and time spent on different sections. This includes your swiping patterns, search queries, and which types of profiles you engage with most frequently. This behavioral data helps us understand how our Services are being used and allows us to make improvements. With your permission, we collect location data to enable proximity-based matching and to suggest date venues near you. This may include precise GPS location (when you grant permission) or approximate location based on your IP address. You can control location permissions through your device settings and our app preferences.

We use cookies and similar tracking technologies to collect information about your browsing behavior, remember your preferences, and provide personalized experiences. These technologies help us recognize your device across sessions and improve our Services based on usage patterns. You can learn more about how we use these technologies in Section 15 of this policy.

4.3 AI-Powered Services Data

Our platform uses artificial intelligence to provide matchmaking recommendations and booking assistance. When you interact with our AI systems, we collect and process data about these interactions. This includes conversations with our AI booking assistants, your responses to suggested matches, and patterns in how you use our recommendation features.

Our matchmaking algorithms analyze compatibility factors between users based on profile information, stated preferences, and interaction patterns. This includes processing data about successful matches and conversions to real life dates to improve future recommendations. While this analysis is performed on actual user data, the insights derived are typically aggregated and used to enhance the overall matching system rather than being tied to individual users.

Our AI systems also process data about your interactions with our booking services, including your preferences for dates and venues, and your booking history. This helps us improve our AI recommendations and provide more personalized assistance to users.

All AI systems are designed with privacy in mind, focusing on using only the data necessary to provide the requested services. Our AI systems are continuously refined to respect user privacy while delivering personalized experiences.

5. How We Use Your Information

5.1 Core Services

The primary purpose for collecting your information is to provide our core dating and booking services. We use your experience preferences and activity interests to connect you with other users who want to do similar things. Your photos, biography, and other profile elements help others decide if they'd like to connect with you for these shared experiences.

Our experience-based discovery system uses information about activities and experiences you're interested in to show you other users who share those interests. Rather than solely attempting to predict compatibility, we emphasize connecting people who want to do the same things. This approach values shared experience interests while still considering basic personality traits and relationship preferences.

For our booking services, we act as an intermediary layer that takes action on your behalf on third-party reservation systems. We may collect your payment information, preferences, and location data solely to pass this information to our venue and ticketing partners who process the actual reservations and purchases. These partners handle all direct communications regarding confirmations and reservation details. We don't store or process the reservation details ourselves, but simply facilitate the connection between you, your date and the booking providers. Your contact information is shared with these partners so they can send you confirmations, reminders, and important updates about your reservations directly.

We enable communication between connected users by processing message content, media sharing, and interaction signals. This is fundamental to our service, allowing you to connect with potential partners and plan dates. We also use this communication data to identify successful pairings and improve our recommendation systems.

5.2 Communications

We use your contact information to send various types of communications related to your account and activity on our platform. This includes service notifications such as new match alerts, message notifications, booking confirmations, and security alerts. These communications are essential to the functioning of our services and provide important updates about your account activity.

When you contact our customer support team, we use your account information and communication history to address your concerns efficiently. This may include reviewing your recent activity, booking history, or reported issues to provide appropriate assistance. We maintain records of these support interactions to track resolution of issues and improve our support services.

With your consent, we may send marketing communications about new features, special promotions, or events that might interest you. These marketing messages are designed to help you get more value from our platform by highlighting relevant opportunities and features. You can opt out of marketing communications at any time while still receiving essential service notifications.

We may occasionally invite you to participate in surveys or research activities aimed at improving our services. Your participation is always voluntary, and any information collected during these activities is used primarily for product development and enhancement purposes.

5.3 Security and Compliance

Protecting your privacy and security is a fundamental responsibility we take seriously. We use your personal information to verify your identity, detect suspicious activities, and prevent unauthorized access to your account. This includes monitoring login attempts, transaction patterns, and account changes to identify potential security threats.

We employ various fraud prevention measures that involve processing your data to identify and prevent scams, fake profiles, and other malicious activities. This includes analyzing messaging patterns, profile characteristics, and payment behaviors that might indicate fraudulent intent. These efforts help maintain a safe and authentic environment for all users.

We process certain personal information to comply with our legal obligations, including age verification, financial record-keeping, and responding to valid legal requests from law enforcement or regulatory authorities. We maintain records necessary to demonstrate compliance with applicable laws and regulations in the jurisdictions where we operate.

In cases of reported violations or disputes between users, we may review relevant account information, communications, and activity logs to investigate the situation and take appropriate action. This processing is necessary to enforce our Terms of Service and maintain community standards on our platform.

5.4 Product Improvement

We analyze how users interact with our platform to identify areas for improvement and enhance the overall experience. This includes studying usage patterns, feature engagement, and user feedback to guide product development decisions. Our primary goal is to help you go on more dates and experience new activities in the real world, not keep you endlessly swiping in the app.

Our AI systems, including our interest-based discovery system and booking interface, learn and improve through analysis of user interactions and outcomes. We process data about connections, post-date feedback, and bookings to refine these systems. This helps our technology become more effective at getting you off the app and out on actual dates.

We conduct business analytics to measure the performance of our platform, understand user acquisition and retention, and identify growth opportunities. This involves analyzing aggregated data about user demographics, engagement metrics, and conversion rates to inform strategic decisions and service improvements.

In some cases, we may use anonymized or de-identified data for research purposes or to develop new features. Unlike other dating apps that might try to maximize your screen time, our research focuses on understanding what helps users successfully meet in person and have meaningful experiences together. We study patterns that lead to actual dates taking place, which helps us optimize for real-world connections rather than just digital engagement.

6. When We Share Your Information

6.1 With Other Users

The core function of our dating service requires sharing some of your information with other users of the platform. Your profile information, including photos, biography, interests, and other details you add to your profile, is visible to potential matches according to your privacy settings. This visibility is essential for other users to determine compatibility and interest.

When you match with another user, additional information may become visible to that person, and you'll be able to exchange messages and content. The conversations and media you share directly with matches are visible to those specific users. You control what personal information you disclose in these interactions beyond your basic profile details.

Your general location (usually limited to city or region, not your precise address) may be shown to help potential matches understand proximity. Distance information between you and other users is typically displayed to facilitate local dating opportunities. You can adjust the precision of location sharing in your privacy settings.

It's important to understand that while we have community guidelines and protective measures in place, information you share with other users could potentially be saved or shared by them outside our platform. We encourage all users to be thoughtful about the information they share in their profiles and in direct communications.

6.2 With Service Providers

We work with various service providers who help us deliver our Services effectively. These third parties process your information on our behalf and in accordance with our instructions. All service providers are bound by contractual obligations to protect your data and use it only for the specific purposes we authorize.

Payment processors handle financial transactions and subscription billing, requiring access to your payment details and billing information. These specialized providers employ strong security measures to protect financial data and comply with industry standards for payment processing.

Cloud infrastructure and hosting providers store and process data necessary for our Services to function. These providers maintain secure environments for data storage and processing, with encryption and access controls to protect your information.

Analytics providers help us understand user behavior and improve our Services. They process usage data to generate insights about app performance, feature engagement, and user journeys. We typically share this data in a way that doesn't directly identify individual users.

For our booking services, we share necessary reservation details with venues and ticket providers. This typically includes party size, reservation time, contact information for confirmations, and any special requests. We only share the specific information required to complete and manage your booking.

Customer support platforms may access your account details, communication history, and reported issues to provide assistance when you contact our help center. These service providers help us maintain quality support services and resolve user problems efficiently.

6.3 For Legal and Business Purposes

In certain circumstances, we may share your information for legal purposes. This includes responding to legal process such as subpoenas, court orders, or other valid legal requests from government authorities. We evaluate each such request and only provide information that is legally required.

We may share information when we believe it's necessary to protect the safety, rights, or property of Chaos, our users, or others. This could include sharing data related to fraudulent activities, security threats, or violations of our Terms of Service. We limit such disclosures to the specific information needed to address the immediate issue.

In connection with a business transaction such as a merger, acquisition, or asset sale, your information may be transferred to another company. If ownership of Chaos changes, your personal information may be among the transferred assets. In such cases, your information remains subject to the promises made in this Privacy Policy, unless you consent otherwise.

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This statistical data helps us report on industry trends, demonstrate the value of our Services to partners, and develop new features based on user behavior patterns.

7. Your Privacy Rights and Controls

7.1 Access and Portability

You have the right to access the personal information we hold about you. You can view most of this information directly through your account settings in our app or website. For a more comprehensive overview, you can request a copy of your personal data by contacting our privacy team or using the "Download My Data" feature in your privacy settings.

Data portability allows you to receive your personal information in a structured, commonly used, and machine-readable format. This enables you to store this information for personal use or transfer it to another service. The downloadable data package includes your profile information, photos you've uploaded, and communication history where available.

If you need information beyond what's available through our self-service tools, you can submit a formal request through our Privacy Portal or by contacting our Data Protection team directly. We will respond to such requests within the timeframes required by applicable law, typically within 30 days.

7.2 Managing Your Information

You can edit and update most of your personal information directly through your account settings. This includes your profile details, photos, matchmaking preferences, and contact information. Changes you make are generally reflected immediately across our Services.

If you wish to delete specific content such as messages or photos, you can do so through the relevant sections of our app. Please note that deleted messages may still appear in the recipient's conversation history until they also delete them or until our regular data cleanup processes run.

You have the option to temporarily deactivate your account if you need a break from our Services. During deactivation, your profile is hidden from other users, and you won't receive matches or messages. Your information is preserved so you can easily return by logging in again. No subscription fees are charged during the deactivation period.

For a more permanent solution, you can delete your account entirely. Account deletion initiates a process to remove your personal information from our active systems. We permanently delete most personal data within 90 days of account deletion, though certain information may be retained for specific legal or security purposes as outlined in our data retention policies.

7.3 Privacy Controls

We provide various controls to help you manage your privacy while using our Services. Profile visibility settings allow you to determine who can see your profile and how much information is displayed. You can choose to be visible to all users, limit visibility to certain criteria, or temporarily hide your profile entirely.

Communication preferences give you control over who can message you and how you receive notifications. You can filter incoming messages, block specific users, and manage how you're notified about new matches and messages. These settings help you maintain a comfortable level of engagement with our platform.

Location settings allow you to control how your location information is used and shared. You can enable or disable precise location, set a default location instead of your real-time position, or adjust how your distance from other users is displayed. Location sharing is an important factor in finding nearby matches, but we give you control over this data.

For our AI features, you can manage how your data contributes to system improvements. While basic processing is necessary to provide matchmaking and booking services, you can opt out of having your data used for broader AI training and development through your privacy settings.

7.4 Marketing Preferences

You control how we communicate with you for marketing purposes. In your notification settings, you can opt in or out of marketing emails, push notifications, and text messages. You can select specific topics of interest or opt out of all marketing communications while still receiving essential service notifications.

With your consent, we may also send SMS text messages or email marketing communications about new features, special promotions, or events that might interest you. SMS messages are sent through our trusted communications provider, Twilio, using a verified toll-free number. Message frequency may vary. Reply STOP to unsubscribe, or HELP for assistance. Message and data rates may apply. Your phone number and opt-in data are never sold or shared with third parties for marketing purposes.

You can opt out of marketing communications at any time while still receiving essential service notifications necessary for the operation of your account. You can manage your preferences directly in the Notifications page within the app, where you can adjust or withdraw consent for promotional messages, SMS alerts, or email updates at any time.

For advertising purposes, you can adjust how your information is used to personalize ads shown to you within our Services. We provide controls to limit ad personalization and to reset your advertising profile. These settings help you manage the balance between relevant advertisements and privacy preferences.

8. Data Retention

8.1 Active Accounts

While your account is active, we retain the personal information necessary to provide our Services to you. This includes your profile data, communications with other users, and account settings. We regularly update this information based on your actions and preference changes to ensure it remains accurate and relevant.

For active accounts, we maintain message history to support ongoing conversations between users. This allows you to reference previous exchanges and build relationships over time. Message data is encrypted and stored according to our security standards to protect your privacy.

Transaction records related to subscriptions, bookings, and purchases are maintained for active accounts to support customer service, dispute resolution, and financial record-keeping. We retain payment method information securely until you change it or close your account.

Usage data and engagement metrics are maintained for active accounts to support personalization, improve recommendations, and enhance user experience. This historical data helps our systems understand your preferences and provide more relevant matches and suggestions over time.

8.2 Account Deactivation and Deletion

When you deactivate your account, we preserve your information but hide your profile from other users. Your account can be reactivated within 30 days by simply logging back in, with all your data intact. During deactivation, subscription billing is paused, and you won't receive matches or messages.

If you choose to permanently delete your account, we initiate a process to remove your personal information from our active systems. Profile information, photos, and direct identifiers are permanently deleted within 90 days of your deletion request. After this period, this information cannot be recovered.

After account deletion, messages you've sent to other users may be retained in their message history but will be labeled as "from a deleted user" rather than showing your name or profile information. This preserves the conversation context for the other user while removing your identity.

Certain information may be retained even after account deletion for specific legal, security, or business purposes. This includes records required for tax compliance, fraud prevention, dispute resolution, or to comply with legal retention obligations. This retained information is minimized and secured appropriately.

Anonymized or aggregated data derived from your usage that no longer identifies you personally may be retained after account deletion. This statistical information helps us understand platform performance and user patterns but cannot be linked back to your identity.

8.3 Backup and Archive Policies

For disaster recovery and data integrity purposes, we maintain regular backups of our systems. These backups may contain your information for up to 180 days after deletion from active systems. Backups are encrypted and access-controlled, with strict security measures to prevent unauthorized access.

Information that is archived for legal or compliance purposes is stored with enhanced security controls and limited access rights. Only authorized personnel can access archived data, and only for specific legitimate purposes such as responding to legal inquiries or addressing security incidents.

We conduct regular reviews of our backup and archive systems to ensure that data is properly removed once retention periods expire. This includes secure deletion procedures that prevent recovery of expired data in accordance with industry best practices for data destruction.

9. Data Security

9.1 Technical Safeguards

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data both during transmission and when stored on our servers. We use strong encryption protocols such as TLS 1.3 for data in transit and appropriate encryption standards for data at rest.

Access to your personal information within our organization is strictly controlled on a need-to-know basis. We employ role-based access controls, multi-factor authentication, and regular access reviews to ensure only authorized personnel can access user data. All access events are logged and monitored for suspicious activities.

Our systems are regularly updated with security patches and monitored for potential vulnerabilities. We conduct security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses before they can be exploited. These proactive measures help maintain the integrity of our security infrastructure.

We implement safeguards against common security threats such as injection attacks, cross-site scripting, and authentication bypasses. Our development practices incorporate security by design, with code reviews and security testing integrated into our software development lifecycle.

9.2 Organizational Measures

Beyond technical controls, we maintain comprehensive information security policies and procedures. All employees receive regular privacy and security training appropriate to their roles. Those with access to personal data undergo additional specialized training and background checks.

We have established incident response procedures to address potential data breaches quickly and effectively. Our security team is prepared to detect, report, and contain security incidents, with clear escalation paths and response protocols. We regularly test these procedures to ensure readiness.

We carefully evaluate third-party service providers before engagement and require them to maintain appropriate security measures. Data processing agreements establish clear responsibilities for data protection, and we conduct periodic assessments to verify compliance with our security requirements.

10. Children's Privacy

Our Services are designed exclusively for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18 years of age. During registration, we require age verification and implement measures designed to identify and prevent underage users from accessing our platform.

If we discover that we have inadvertently collected personal information from a person under 18, we will promptly delete that information. We encourage parents and guardians to monitor their children's internet use and to help enforce our age restrictions by instructing their children never to provide personal information on our platform.

If you believe a user on our platform is under 18, please report this immediately through our in-app reporting function or by contacting our support team. We investigate all such reports and take appropriate action, including account termination and data deletion when warranted.

11. How to Contact Us

11.1 General Privacy Inquiries

If you have questions about this Privacy Policy or our data practices, you can contact our privacy team via email at admin@chaos.com. For faster assistance with account-specific privacy questions, you can use the in-app privacy settings menu.

11.2 Response Timelines

We strive to respond to all privacy inquiries promptly. For general questions, we typically respond within 3 business days. Formal data subject rights requests are processed within 30 days, though complex requests may require up to 60 days with appropriate notification.

For urgent privacy concerns involving potential data breaches or security issues, we maintain an accelerated response protocol with initial acknowledgment within 24 hours and prioritized handling.

12. Changes to This Privacy Policy

We review and update this Privacy Policy periodically to reflect changes in our practices, services, and legal requirements. When we make material changes, we will notify you through the app, by email, or both, depending on the significance of the changes.

For major updates, we typically provide advance notice of at least 30 days before the new policy takes effect. This gives you time to review the changes and make any necessary decisions about your continued use of our Services. The notification will summarize key changes and direct you to the full updated policy.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We maintain archives of previous versions for your reference, which can be requested from our privacy team.

Your continued use of our Services after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised policy, you may deactivate or delete your account before the new terms take effect.

13. Cookie Policy and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. Cookies are small text files stored on your device that help recognize you and remember your preferences.

Essential cookies are necessary for our Services to function properly and cannot be disabled through our settings. These enable basic functions like page navigation, security features, and load balancing. Without these cookies, our Services would not work correctly.

Preference cookies remember your settings and choices to enhance your experience. These might include language preferences, region settings, and appearance options. These cookies improve usability but are not essential to basic functionality.

Analytics cookies help us understand how visitors interact with our Services by collecting anonymous information about page visits, engagement with features, and user journeys. This data helps us improve our platform and measure the effectiveness of new features.

Marketing cookies track your browsing habits to enable us and our advertising partners to show you relevant ads based on your interests. These cookies remember that you have visited our site and share this information with other organizations such as advertisers.

You can manage cookie preferences through our cookie settings panel accessible via the footer of our website. Most web browsers also allow control of cookies through their settings, including blocking or deleting them. For mobile applications, similar controls are available through your device settings.

For detailed information about the specific cookies we use, their purposes, and how to control them, please visit our comprehensive Cookie Policy available in our Privacy Center.

14. Conclusion

Protecting your privacy is fundamental to our mission of creating meaningful connections and memorable experiences. This Privacy Policy represents our commitment to transparency, security, and respect for your personal information.

As you use our Services to find matches and plan dates, we encourage you to make use of the privacy controls we provide and to contact us with any questions or concerns about how your information is handled. Our team is dedicated to addressing privacy matters promptly and thoroughly.

By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Chaos with your dating and booking experiences.